Retention Account Manager (Outsourced)

One Group | One Energy 
 
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions across our premises in various locations, covering multiple departments and areas of expertise.

We are currently looking for a Retention Account Manager who will drive customer loyalty and reduce churn through proactive relationship management, insight-led retention strategies, and cross-functional coordination. Act as the voice of the customer within the organization, translating data into commercial actions that sustain market share and profitability in a highly volatile Greek energy market.

What will you do:

1.Retention Strategy & Execution:

• Design, implement, and manage retention initiatives to meet churn reduction targets and optimize lifetime value (LTV) according to CVM. Segment customers by risk, value, and behavior to tailor communication and intervention strategies.

2.Customer Engagement & Relationship Management:

• Act as a trusted advisor for high-value or at-risk customers, focusing on empathy, transparency, and problem resolution. Lead loyalty and