Retention Team Leader
One Group | One Energy
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions ,across our premises in various locations, covering multiple departments and areas of expertise.
We are currently looking for a Retention Team Leader, who will drive customer loyalty and reduce churn through proactive relationship management, insight-led retention strategies, and cross-functional coordination. Act as the voice of the customer within the organization, translating data into commercial actions that sustain market share and profitability in a highly volatile Greek energy market.
What will you do:
- Retention Strategy & Execution: Design, implement, and manage retention initiatives to meet churn reduction targets and optimize lifetime value (LTV) according to CVM. Segment customers by risk, value, and behavior to tailor communication and intervention strategies.
- Customer Engagement & Relationship Management: Act as a trusted advisor for high-value or at-risk customers, focusing on empathy, transparency, and problem resolution. Lead loyalty and win-back campaigns acro
