Call Center Supervisor - Credit Report Disputes (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #LI-Hybrid #BI-Hybrid

About the role:

As a Contact Center Supervisor - Credit Report Disputes, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager.

Responsibilities:

• Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases
• Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy
• Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit repo