Manager, Global Operations Analytics (Hybrid)
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the Role:
Enova is building a centralized analytics function for its contact center operations, and we're hiring the manager to lead it. This is a working manager role: you'll set the standards, operating model, and priorities for how analysis is delivered across the operation, provide direction and coaching to the analysts doing the work, and stay hands-on with the highest-complexity work yourself. The team supports the full breadth of our contact center operations across consumer and small-business brands: customer service, application support, loan processing, collections, complaints, credit counseling, workforce management, and learning and development. This role reports to the Director of Operations.
Responsibilities:
- Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts, with direct management and hiring responsibility as the function is built out.
- Own intake, prioritization, and capacity for analytical requests across the operation, and set clear service expectations with leadership.
- Stay hands-on with
