Customer Settlement Expert

As a Customer Settlement Expert, you will take ownership of our most complex and critical customer cases, from pre- to post-installation.

You will step in when Account Management or Customer Care cannot resolve an issue through standard processes. Your mission is to coordinate the right stakeholders and find fast, effective, and cost-conscious solutions, ensuring the highest possible customer satisfaction.

Your Responsibilities

• Own and resolve complex and escalated customer cases from start to finish.

• Manage technical, operational, financial, and legal aspects of assigned cases.

• Act as the main point of contact for customers during critical situations.

• Coordinate with Operations, Finance, Supply Chain, Legal, Installation Partners, and Sales.

• Identify root causes and define clear action plans to reach a resolution quickly.

• Find pragmatic solutions that balance customer satisfaction and company interests.

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