Expert Mainframe Systems Programmer - IMS Physical

Position Summary

Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe IMS systems.

Position reports to Senior Manager - Mainframe Systems Programming

Key Areas of Focus for this Role

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to IMS and related OEM software products.

• Provide primary support for reported problems related to IMS and related OEM software products.

• Provide support on 24 x 7 x 365 basis across multiple time zones.

• Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).

• Provide key support for customer migration services (new customer transitions) as they pertain to IMS and related OEM software products.

• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.

• In joint cooperation with the Disaster Re