Safer Gambling Advisor

Safer Gambling Advisor

Auckland | Hybrid | Full Time | Exciting perks

Why This Matters

At Entain, you’ll join a global sports betting, gaming and entertainment business behind well-known brands such as Ladbrokes and neds in Australia, and TAB, betcha, Trackside and Sport Nation in New Zealand. We’re an ambitious, customer-focused organisation where our talented people move fast, think boldly and create experiences that excite millions of customers.

As a Safer Gambling Advisor, you’ll help customers enjoy betting more safely. Working across the TAB and betcha brands, you’ll contact customers when signs suggest their betting may be causing harm. You’ll listen to their circumstances, explain the support and safer betting options available, and help them make informed decisions. Where appropriate, this may include supporting them to reduce or stop betting, or to exclude themselves from our services.

You’ll also help ensure our harm minimisation processes are delivered accurately and in line with legislation and company policy. Working within a close-knit team, you’ll combine empathy and sound judgement with a strong sense of responsibility and the confidence to work independently.

Your Impact

You’ll help protect customers and support Entain’s harm minimisation commitments by:

• Contacting customers where monitoring indicates potential risk, using an empathetic