IT Help Desk Technician

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.

A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.

Requirements

KEY RESPONSIBILITIES:

• Provide technical support via phone, email, and in-person.
• Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
• Assist in setting up new employee workstations and documenting solutions in the ticketing system.
• Escalate complex issues to senior IT staff.
• Help with software upgrad