Fraud Operations Manager

Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.

WHAT YOU’LL DO

• Run the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalated
• Oversee the intake of customer reported fraud and unrecognized transaction disputes
• Make sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
• Hold strict information separation, so analysts act on alerts without visibility of the fraud rule logic
• Monitor team productivity, quality and SLA adherence, and coach against the standard
• Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharp

WHAT WE’RE LOOKING FOR

• 5 to 8 years in fraud operations within a bank or fintech
• A solid grasp of fraud typologies, al