NOC & Application Monitoring Manager
Envision Employment Solutions is currently looking for a NOC & Application Monitoring Manager for one of our partners, a leading Digital Bank!
THE ROLE
You lead the NOC and Application Monitoring function, providing 24x7 operational oversight across the digital bank and serves as the first line of response for technology incidents. The team monitors applications, infrastructure and critical customer journeys, responds to alerts, performs initial triage and remediation, and escalates incidents to the appropriate technical teams.
The manager is responsible for the effectiveness of the function, including staffing and shift coverage, monitoring standards, alert quality, escalation paths, incident procedures, operational reporting and readiness for major incidents. The role also drives proactive identification of performance, capacity and availability risks before they become customer-impacting incidents.
WHAT YOU’LL DO
- Lead the 24x7 NOC and Application Monitoring team across production systems, applications, networks and infrastructure.
- Provide L1 monitoring, triage and first-line response using service-specific dashboards, alerts, playbooks and escalation paths.
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