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Posted 2mo ago•New Cairo City, Cairo Governorate, Egypt
Senior ServiceNow Business Analyst
SeniorOn-site (New Cairo City)Salary undisclosed
Job Description
Envision Employment Solutions is currently looking for a Senior ServiceNow Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services!
About:
The Senior ServiceNow Business Analyst plays a key role in driving the design, enhancement, and optimization of ServiceNow solutions across the organization. This role partners with business stakeholders and technical teams to gather requirements, streamline workflows, and ensure the successful delivery of scalable, high‑quality ServiceNow functionalities that support enterprise service management.
Responsibilities:
- Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.
- Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.
- Facilitate workshops, design sessions, sprint planning, and UAT activities.
- Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.
- Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.
- Support the creation and maintenance of platform governance, data standards, and configuration management processes.
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