Posted 1w ago•Chicago or Remote (US)
Client Experience Manager
MiddleRemoteSalary undisclosed
Required Skills
Next.js
Job Description
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy Global has an exciting opportunity for a Client Experience Manager to join our Account Management team. In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support.
As our Client Experience Manager, you will be required to:
- Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC.
- Handle escalations as needed and work with management or other teams to resolve.
- Lead Client training on the Envoy app.
- Pull and distribute reports and information for clients and legal team.
- Maintenance of team materials (macros, trainings, SOPs).
- Ensure customer expectations are set and deadlines a
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