IT Helpdesk

 

About Eon

Eon is transforming how organizations protect, manage, and leverage their data in the cloud. As we continue to scale our team across the US and Israel, we’re building an IT environment that is secure, reliable, and easy for employees to use.

We’re looking for an IT Helpdesk Support Specialist to be the first point of contact for our employees and help ensure everyone has the technology, access, and support they need to do their best work.

This is a hands-on role for someone who enjoys solving problems, working directly with people, and taking ownership from issue identification through resolution.

The Role

As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking.

You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.

What You’ll Do

• Triage, prioritize, and resolve IT support requests through our ticketing system, meeting established SLA targets.

• Provide hands-on and r