Posted 19h ago•Menlo Park, California, United States
Exec Lead Technician
LeadOn-site (Menlo Park)Salary undisclosed
Job Description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Key Responsibilities:
- Technical Support & Troubleshooting
- Act as the primary user-facing point of contact and escalation point for all video conferencing and event support issues.
- Perform break-fix tasks within target SLA response windows.
- Capable of resolving in-room AV issues.
- Ensure daily and monthly hardware/software maintenance is completed within SLA.
- Actively monitor local and global VC endpoints and related hardware.
- Perform root cause analysis on reported incidents and escalate network-related call issue
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