IT Operations Specialist

IT Operations Specialist – Key Responsibilities & Requirements

Position Overview

• Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
• Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
• Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
• Collaborate with global IT teams to align on policies, processes, tools, and best practices.
• Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.

End User Support

• Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
• Support employees throughout onboarding, day-to-day operations, and offboarding.
• Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
• Escalate complex issues while maintaining ownership, communication, and follow-through.
• Deliver a responsive, customer-centric support experience w