Service Delivery Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation, driving meetings globally, assigning actionitems and establishing timelines.

WHAT YOU WILL DO:

Oversee the daily operation of our service to the client to ensure the delivery of an effective quality Network Operational service in adherence to EOS standards and our contractual requirements of SLAs, KPIs and other Critical Success Factors. Ensure professional, effective and timely collaboration with all local and regional client stakeholders to ensure engagement on all client requests, drive service satisfac