Back Office Specialist
The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Requirements
Skill Requirements:
· Excellent written and spoken communication skills.
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