Operations Manager
Operations Manager
Reports To: Country Manager
Department: Merchant Operations / Sales Operations
Location: Malaysia (KL & JB oversight)
Role Summary
The Operations Manager is responsible for leading and managing the overall Merchant Operations and Collaborate closely with internal departments including Sales, Customer Support, Finance, Product, and Technical/Deployment teams, as well as external vendors and business partners to ensure smooth operational execution and alignment with business objectives. Support cross-functional coordination, project implementation timelines, issue resolution, and operational improvement initiatives while proactively escalating critical operational matters and driving corrective action plans when necessary.
Key Responsibilities:
- Merchant Operations Management: Lead and oversee daily Merchant Operations activities across:
- Onboarding, Fulfillment, POS Operations, Project Support
- Ensure operational processes are executed accurately and within SLA timelines.
- Monitor merchant onboarding progress, deployment readiness, and issue resolution.
- Ensure smooth coordination between Sales, Support, Finance, Product, and technical teams when necessary.
- Drive operational consistency between KL and JB operations teams.
- Work closely with Sales Admin functions to ensure proper processing and
