Project Operations (Project Ops)

Key Responsibilities

1. Project Requirement Review

• Review and understand all project requirements outlined in the job sheet.
• Identify project scope, deliverables, dependencies, and special requirements.
• Clarify any missing or unclear information with relevant stakeholders.

2. Pre-Deployment Client Coordination

• Conduct pre-deployment calls with clients to verify project readiness.
• Confirm deployment timelines, operational requirements, and business processes.
• Ensure clients are aware of the deployment plan and required preparations.

3. Information Gathering & Validation

• Collect all necessary business information, documents, and setup requirements from clients.
• Verify the accuracy and completeness of information provided.
• Ensure all project prerequisites are fulfilled before deployment.

4. Cross-Functional Coordination

• Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements.
• Track dependencies and follow up on outstanding tasks to ensure deployment readiness.
• Escalate risks or blockers that may impact project timelines.

5. System Configuration & Backend Setup

• Create and configure client backend systems according to project requirements.
• Set up required modules and configurations, including:
• QR tenant cre