Rewards Administrator
About the Role
The EPOS Rewards Administrator plays a critical support role within the EPOS Rewards Fulfilment team.
EPOS Rewards is a WhatsApp-native loyalty programme built on EPOS's proven V5 POS infrastructure, helping Singapore's SME merchants run personalised customer engagement, automated promotions, and data-driven retention — without the overhead of bespoke app development. The programme is gaining traction, and this team is scaling to meet it.
You will be the connective tissue between merchants, the project team, and internal operations: keeping documentation tight, onboarding running smoothly, and reporting on track. If you are someone who notices what is broken before being asked, takes pride in doing things properly, and wants to grow with a team that is building something — this role is for you.
Key Responsibilities
Grant & Compliance Administration
- Compile, organise, and prepare documentation for grant claim submissions (including PSG-related filings), ensuring accuracy and completeness ahead of deadlines.
Client-Facing & Onsite Support
- Provide onsite assistance to merchant clients as required — supporting implementation, troubleshooting, and relationship continuity.
- Comfort engaging SME business owners directly, including in Mandarin, Malay, or local dialects, is an advantage given our merchant base.
Merchant Onboardi
