Build the Future with Us — EquipmentShare is Hiring a Product Support Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Product Support Manager at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote.

The Product Support Manager is responsible for leading and managing the support team, ensuring high-quality responses to customer inquiries, and maintaining a robust support infrastructure. This position requires strong leadership, excellent problem-solving skills, and the ability to manage multiple responsibilities simultaneously. As a liaison between customers and the technical team, the Product Support Manager will focus on enhancing customer experience, driving customer satisfaction, and supporting product improvements based on customer feedback.

Primary Responsibilities

• Lead, schedule, and develop a team of technicians supporting gas reciprocating engine power generation packages and related systems.
• Assign and prioritize equipment monitoring, inspections, preventive maintenance, corrective repairs, and installation and startup support based on operational and customer needs.
• Develop and improve support procedures, maintenance workflows, and response plans to promote equipment reliability and timely service.
• Monitor equipment performance, service response times, recurring failures, and other support metrics; use findings to identify opportunities for improvement.
• Serve as the escalation point for complex technical issues, equipment shutdowns or trips, and customer concerns, coordinating timely resolution with technicians and other departments.
• Provide technical guidance on diagnostics and troubleshooting, and verify equipment is safe and operationally ready before it returns to service.
• Coordinate with operations, parts, engineering, and other teams to resolve complex issues and ensure technicians have the resources needed to complete their work.
• Train and coach technicians on equipment operation, troubleshooting, service procedures, documentation, and customer communication.
• Review operational logs, inspection findings, service reports, and parts usage for accuracy, completeness, and timely entry into company systems.
• Maintain current support procedures and technical documentation, and oversee the adoption of new tools and technologies that improve team effectiveness.
• Ensure the team follows all Health, Safety, and Environmental (HSE) policies, including required PPE, safety meetings, and safe work practices, particularly during urgent response situations.
• Maintain current knowledge of company products, services, and applicable equipment to support technicians and customers effectively.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• • Strong analytical and problem-solving skills
  • Familiarity with support software and technologies
  • Ability to work effectively in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Proactive and results-oriented mindset
  • Experience with product management or development
  • Proven leadership and team management skills
  • Strong understanding of customer support processes and methodologies
  • Excellent organizational and multitasking abilities
  • Strong written and verbal communication skills
  • Ability to analyze data and generate actionable insights
  • Experience developing and implementing support strategies
  • Customer-focused with a commitment to delivering exceptional service

  Education and Experience: 

  • High School Diploma or Equivalent Education or Experience required.
  • At least 8+ years of experience in customer support or technical support role
  • Previous experience in a managerial or supervisory position

   

  Physical Requirements:

  • Must be able to lift at least 50 lbs 
  • Travel is expected approximately 40% of the time

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.