IT Administrative Analyst ( Educational Institute Experience)

Eram Talent is seeking a proactive and detail-oriented IT Administrative Analyst to support the day-to-day administration, reliability, and continuity of digital systems, user devices, and classroom technology. Reporting to the Operations Manager, the role is responsible for managing IT systems, supporting end users, maintaining digital platforms, coordinating hardware and audio-visual technologies, and ensuring operational readiness across the school environment. The successful candidate will also provide operational support to cross-functional teams, contributing to the efficient delivery of academic and administrative activities. The ideal candidate has experience in IT systems support, device management, and digital operations, preferably within an educational environment.

Key Responsibilities

• Administer and support core digital platforms, including Student Information Systems (SIS), Learning Management Systems (LMS), Google Workspace, and communication platforms.
• Manage user accounts, permissions, and system access while ensuring compliance with security and data protection policies.
• Monitor system performance, troubleshoot technical issues, and escalate incidents when required.
• Configure, deploy, maintain, and support school-owned devices, including laptops, iPads, and shared peripherals.
• Coordinate device inventory, repairs, warranties, replacements, and lifecycle management.