Client Coordinator Manager (Customer Service Manager)

Client Coordinator Manager

Commerce, CA | Full-Time | On-site

Salary range: 90-115k 

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At Ernest, we have spent more than 80 years building a people first culture where relationships matter, collaboration is valued, and employees are empowered to grow. As the largest privately owned packaging company in the United States, we know exceptional client service begins with strong teams and leaders who care deeply about the experience we create for every client.

The Client Coordinator Manager leads our customer service department and is responsible for creating an exceptional client experience. This position manages and develops the Client Coordinator team, works closely with our Client Relationship Managers, and ensures client service objectives are achieved with urgency, accuracy, and attention to detail. The Client Coordinator Manager plays an important role in maintaining strong communication across departments and ensuring Client Coordinators provide consistent, dependable support to our clients and sales team.

Essential Responsibilities

• Oversee the daily workflow, performance, and service standards of the Client Coordinator team.
• Ensure customer orders, requests