Technical Account Manager | AI AppSec

Location: NYC Office, Hybrid

Why We’re Hiring

As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it.

The Role

You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.

This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams. Your responsibilities include:

• Owning the customer relationship post-sales, starting at handoff from Sales Eng