Posted 3h ago•Dublin
Senior Client Tech Support Specialist
SeniorOn-site (Dublin)Salary undisclosed
Required Skills
Apache Spark
Job Description
The Opportunity
The Senior Client Tech Support Specialist is responsible for delivering high-quality operational support to retailers by managing complex support cases, coordinating issue resolution across multiple teams, and ensuring service commitments are met. The role serves as a key operational contact for retailer support activities, providing expertise across platform, payments, logistics, checkout, and integration-related issues.
The role serves as a key operational contact for retailer support activities, providing expertise across platform, payments, logistics, checkout, and integration-related issues. Working closely with Client Success, Product, Engineering, Customer Service, Logistics, and Payments teams, the Senior Client Support Specialist ensures a consistent client experience while contributing to process improvements and operational excellence.
What You'll Own
Client Support & Issue Management
- Own the end-to-end lifecycle of support cases, including incidents, service requests, and change requests.
- Investigate, troubleshoot, and coordinate resolution of complex retailer issues.
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