RMA & Repair Lead
About Etched
Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. Our first products are heavily focused on inference. Backed by hundreds of millions from top-tier investors and staffed by leading engineers, Etched is redefining the infrastructure layer for the fastest growing industry in history.
Job Summary
Etched is seeking an RMA and Repair Lead to build and run the end-to-end returns and repair operation for our AI hardware — from the moment a customer reports a failure through diagnosis, repair, and supplier recovery. You’ll be responsible for managing the repair capability whether it’s in-house or through outsourced partners. This role is deeply technical and hands-on: you'll own the repair, debug, and failure analysis requirements for our products, translate our manufacturing processes into repeatable repair processes, and feed what you learn back into design and production.
If you thrive in fast-paced environments, enjoy solving ambiguous problems, and want to shape the repair ecosystem at a rapidly scaling startup, this role is for you.
