Customer Support Advisor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

The Customer Support Advisor is ideal for a recent graduate or experienced support professional looking to join an International Research Company where they will be primarily responsible for supporting our customers with their online queries regarding the content and purchasing of reports alongside the development of leads for sales teams.  

The Customer Support Advisor’s role is to assist the Head of Customer Success & Digital Delivery in enhancing the user experience of Euromonitor.com resources, driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates.  If you are a great communicator who is tenacious and customer focused then this could be the role for you. 

Support is primarily delivered through direct communication with our clients in real time and by email. Customer Support Advisors are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature when answering a wide range of often complex question