Senior Analyst/Consultant - Client Support

Overview of the role

The Client Support Analyst / Consultant role offers the opportunity for the successful candidate to enhance the client experience by acting as a vital link between commercial and research functions. Driven by curiosity and a passion for innovation, this role is focused on identifying efficiencies and uncovering opportunities within client queries, always seeking to understand the “why” behind each request. The ideal candidate is a strategic thinker, comfortable piloting new AI/tech solutions and championing their adoption, with the commercial acumen to transform queries into valuable business opportunities. By fostering strong partnerships through effective communication and stakeholder engagement, the Client Support Analyst / Consultant ensures seamless collaboration and delivers impactful solutions that drive both client satisfaction and business growth.

Reporting to the Head/Manager of Client Support, this is a significant opportunity not only to elevate query service, but also to gain more exposure to client engagement at regional and global level. As such, you will be able to build partnerships and find different solutions balancing these with unique research input and insight. These positions pave the way for those eager to expand their local remit and contribute effectively to both research and commercial teams.

Key Responsibilities

Query management: Ownership of a specific regional query loa