Service Desk Analyst
About Euromonitor
Euromonitor International is a global leader in data analytics and market research, providing actionable insights into industries, economies, and consumers. Our products empower organisations to make strategic decisions with confidence, leveraging our expertise across 210 countries and jurisdictions.
About the Role
We're looking for a customer-focused Service Desk Analyst to join our global Technology Services team in Vilnius. This is an excellent opportunity for someone looking to build a long-term career in IT Support, Infrastructure, Cyber Security or Networking. As the first point of contact for our colleagues around the world, you'll play a key role in ensuring our people have the technology, support and resources they need to work effectively.
This is far more than a traditional Level 1 Service Desk position. You'll gain exposure to infrastructure, cyber security, vendor management, procurement, meeting room technology and continuous improvement initiatives, while working alongside experienced technology professionals across multiple regions.
Role and Responsibilities
Service Desk & User Support
- Act as the first point of contact for IT incidents and service requests.
- Manage and resolve support tickets through the Halo ITSM platform.
- Troubleshoot hardware, software, account access and connectivity issues.
- Deliver excellent customer s
