Switch Production Support -LATAM

Position: Payment Switch Processing Support Expert

Location: Latam region

Positions: 1

Experience: 8–12 Years of relevant experience in payments / transaction switching domain

Role Objective:

To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.

Key Responsibilities

1.1.1 Payment Switching Operations & Support

•Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)

•Monitor real-time transaction flows and ensure system uptime and performance

•Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues

•Ensure minimal disruption to business operations through proactive detection and resolution of issues

1.1.2 Incident & Problem Management

•Handle L1/L2 level issues related to payment switch processing and integrations

•Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors

•Work closely with cross-functional teams to ensure timely issue resolution

•Maintain issue documentation and contribute to knowledge base for recurring issues