Team Leader Operations (ATM Operation)

Are you a strong operations leader with experience managing ATM operations, cash management, incident resolution, and service delivery? We are looking for a Team Lead - Operations to oversee our Cash Operations and Incident Management Centre (IMC), ensuring high ATM availability, operational excellence, and exceptional service delivery across our ATM network.

About the Role

As the Team Lead - Operations, you will lead the day-to-day management of ATM Cash Operations and Incident Management functions, ensuring ATM uptime, cash availability, SLA compliance, and effective coordination with banks, vendors, and internal stakeholders.

You will play a critical role in driving operational performance, managing escalations, improving service quality, and leading a team that supports a 24x7 ATM environment.