Junior IT Support Engineer

We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Handle Service Desk calls, manage incident resolution workflows, and support end users effectively;
• Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities;
• Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery;
• Reporting activities;
• Handle incoming calls using ServiceNow and task management;
• Create relevant documentation as well as user manuals.

Requirements

• University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT;
• Excellent experience with Service Now, opening tickets, forwarding as well as resolving them;
• Experience providing First Level IT Support in a Service Desk or Help Desk environment;
• Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira;
• Experience with troubleshooting for end-user issues involving operating systems, applicatio