Service Management Support Officer, for international e-Government projects

Are you fluent in English with a passion for Internet/Web Technologies? Join us in Athens and become part of our team as a Service Management Support Officer. You'll play a vital role in providing support services for IT systems that drive the operations of major clients worldwide, with opportunities for growth and development.

What You'll Do:

• Daily support, assistance, and guidance of the end-users;
• Incident analysis, investigation, diagnosis, reporting, and resolution;
• Update of system documentation (e.g. Functional System Specifications and User Manuals);
• Participation in meetings, testing, training, and end-user support activities;
• Reporting of test results and proper classification of possible incidents (i.e. software defects/new functionality), using the relevant tracking tools and procedures.

Requirements

• University degree in an IT-related field;
• Excellent knowledge of MS Office tools and Internet technologies;
• Good communication and presentation skills;
• Excellent written and oral communication skills in English;
• Written and oral communication skills in French or Dutch will be considered an asset.

Benefits

We believe in rewarding talent and dedication. Here's what you can expect as part of our team:

• Competitive full-time salary;
• Private