About Ever

Ever is a direct-to-consumer dealership built entirely around used electric vehicles. We buy, recondition, and sell fully inspected EVs through an integrated, AI-native retail and reconditioning operation — making it dramatically easier for people to buy a quality electric car, online or in person. Headquartered in San Francisco with operations across California and expanding nationwide, Ever is backed by leading investors following a $100M Series A, and is scaling its footprint to bring trusted, transparent EV ownership to more customers.

The Role

The CX Resource Coordinator is the front door to Ever. As the first point of contact for every inbound customer — across phone, SMS, email, and chat — you triage each contact, answer process and pricing questions, scrub spam, and route customers quickly to the team that can actually help them: Sales, Purchasing, Finance (F&I), Title & Registration, or post-delivery support.

Customer Experience is one team that owns how it feels to contact Ever. You don't carry a revenue number and you don't advance deals — your job is to get every customer to the right person as fast as possible, and to make sure no one is left waiting in silence. You serve customers across all of Ever's markets from a single team and queue, so a customer in Los Angeles reaches the