Renewals Specialist

The Role

You'll lead end-to-end commercial renewal motions and contract modernizations for a designated book of accounts, aligning subscription commitments with client usage to drive long-term retention. Drawing on your commercial expertise and analytical background, you'll manage proactive orchestration ahead of renewal dates, streamline quote-to-cash workflows, and build scalable playbooks that power an expanding operational function.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

What you'll do

• Own the end-to-end renewal lifecycle for a designated book of accounts, managing usage analysis, quote creation, approvals, and order form execution.
• Lead commercial conversations with customers to guide contract modernizations, aligning subscription terms with platform usage and business requirements.
• Partner cross-functionally with Account Executives and Customer Success Managers to streamline renewal workflows, maintain accurate pipeline forecasting, and ensure seamless customer handoffs.
• Leverage internal quote-to-cash systems and automation tools to efficiently manage active renewal cycles across both high-tou