Sr. Partner Onboarding & Success Manager

The Role

You'll build and scale our partner enablement engine, turning newly signed partners into technically and operationally capable allies ready to transact and serve their customers. Rather than treating partner ramp as a single training event, you'll own the end-to-end readiness journey—aligning cross-functional resources across Business Development, Solutions Architecture, Implementation, and Support to build long-term partner self-sufficiency.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

What you'll do

• Own the post-signature partner onboarding and readiness journey, coordinating cross-functionally with BD Account Directors, Implementation, Solutions Architecture, Support, and Account Managers while maintaining clear ownership boundaries across teams.
• Build structured readiness tracks—including technical setup, customer onboarding workflows, sales process execution, and operational enablement—tailored to distinct partner types like resellers, MSPs, and service providers.
• Guide partners through operational transaction steps, including setting up customer organizations and sub-organizations, ingesting data, submitting ord