Customer Care Manager (China)

We have many years of experience in the field of logistics. We represent Western quality for the delivery of our customers with a team of international and experienced specialists. Experience, reliability, expertise, innovation, recognition, and trust - these core values are developed in all our processes. In the organization, we believe that people are our greatest strength. Here we foster a friendly company culture based on openness, engagement, and trust. If our values are in line with yours, we invite you to join the Everwest team.

We are currently seeking a talented: Customer Care Manager (China)

We believe you will: 

• Maintain business relations with existing company customers and ensure smooth customer service;
• Work in cooperation with colleagues to solve problems and ensure on-time delivery;
• Ensure timely and effective claim and demurrage management;
• Administrate international transportation documents;
• Analize customer KPI and identify opportunities for improvement.

What We’re Looking For:

• At least one year of experience in customer service;
• Fluent in English. Russian language is an advantage;
• Strong negotiation skills;
• Quick orientation and good time planning and management skills;
• Attention to detail, diligence, responsibility;
• Fluent communication skills, ability to work effe