Clinical Account Manager
About the role
Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.
Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.
You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.
This is not a design seat. You are not producing the cases yourself.
What you'll do
- Talk to dentists. Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
- Review cases. Assess case quality and design architecture, and advise on how to get better outcomes.
- Grow existing accounts.<
