Posted 4h ago•Taguig
Production Support & Incident Commander
MiddleOn-site (Taguig)Salary undisclosed
Required Skills
Next.js
Job Description
Incident Commander | SaaS Production Operations
Permanent night shift • Individual Contributor • Full onsite – BGC, Taguig
This is not an escalation coordinator role. We need someone who can make real-time production recovery decisions when systems fail and customers are already affected.
When an incident happens, your job is not:
Follow procedure → identify resolver → escalate → wait → send updates.
Your job is:
Understand what is actually affected → determine the fastest safe recovery path → make the call → direct the teams involved → keep the customer operational → stay on it until production is restored.
What this actually looks like
EviSmart is a live SaaS platform with multiple applications, services, dependencies and operational workflows.
When something breaks, the answer will not always be written in a runbook.
You need to be able to determine:
- What is actually failing?
- What is the customer impact?
- Which systems or dependencies are involved?
- Is the normal recovery path working?
- How long should recovery reasonably take?&
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