Field Service Technician (Nashville, TN)

The Elevator Pitch  

Are you highly committed to delivering exceptional customer service and building strong, long-lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance?  

As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our life saving products. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units.  
  

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?  

In the first 30 days, you will:  

• Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field.  

• Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job.  

• Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have.  

• Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work i