B2B Travel Support Intern

What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What You Will Do:
Primary Focus: Outbound/Inbound Calls. The main function will be making calls. For a 4-hour shift, between 2 and 3 hours will be spent calling markets in Spain, Mexico, the USA/Canada, and the UK. Therefore, fluency in both English and Spanish is essential.

Basic Salesforce Case Management: Handling simple inquiries via email, such as sending links to training calendars or providing basic information about the platform, specific trips, or destinations.

Certificate Creation in Canva: Using pre-existing templates to add names and dates, then sending the completed certificates to agents via Salesforce email.

Simple Lead Management in Salesforce: Maintaining organized follow-ups with agen