Air Export - LDS Church Customer Service Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

 

Job Description

Scope of Position
The LDS Church Customer Service Agent serves as the primary point of contact for the LDS Church account, ensuring exceptional customer service, operational coordination, compliance, and communication across customers, vendors, service providers, overseas offices, and the Expeditors network.

Customer Relationship Management

• Act as the primary customer service representative for LDS Church-related accounts and initiatives.
• Coordinate international shipment activity for purchase order, distribution, and project-based freight movements.
• Provide proactive communication regarding shipment status, exceptions, service challenges, and resolutions.

Shipment Coordination & Operational Support

• Monitor and manage shipment activity utilizing AEX Workboard, Export ETMS, EXPO reporting tools, and other company systems.
• Coordinate customer requests, service provider activities, and operational escalations.

Compliance & Process Management

• Maintain strict adherence to Expeditors policies, customer requirements, and applicable regulations.
• Ensure customer SOPs are documented, maintained, reviewed, and followed consistently.

Reporting & Account Administration

• Prepare and distribute customer reports, KPIs, and account performance metrics.
• Manage shipment documentation, record retention, and invoicing support.

Communication & Collaboration

• Manage overseas communications and coordinate with the Expeditors global network.
• Work cross-functionally with Operations, Compliance, Air Services, Customs Brokerage, Accounting, and Leadership teams.

Qualifications

Air Export Customer Service preferred qualifications:

• 6 months to 1 year of Expeditors Operational Experience 
•  
• Demonstrated customer service skills and proven interpersonal skills.
• IATA/FIATA
• LATAM Certification
• Hazardous Materials Certification
• Effective interpersonal skills - including the ability to listen, comprehend and to communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills are critical.
• Must have the ability to work independently and in a team environment.
• Proficient computer skills - Outlook, Excel, Word, PowerPoint
• Proven background for excellent attendance.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 8am-5pm