Senior Technical Account Manager
You're responsible for ensuring assigned accounts realize maximum technical value from Expel's service, enabling their retention and growth through deep technical consultation, service integration, and hands-on problem solving. You accomplish this by building strong relationships with security practitioners and technical leaders, driving platform adoption and deeper integrations into their security ecosystem, and ensuring customers get the most from their investment in Expel.
You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver the technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When complex integrations or troubleshooting challenges arise, you're the expert who makes it work. When customers need guidance on optimizing their security operations, you're their trusted technical advisor.
Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with strategic and enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.
