Technical Account Manager
You've spent your career helping security teams get more from their technology. You understand what it takes to operationalize security tooling across an enterprise, and your credibility with customers comes from technical depth and hands-on problem solving. As a Technical Account Manager at Expel, you're the dedicated technical advisor for a portfolio of enterprise security programs. You drive platform adoption, deepen integrations into customers' security ecosystems, and ensure they get full value from their investment in Expel's managed detection and response service.
You partner closely with Customer Success Managers, who own the commercial relationship and retention outcomes. Your role is to deliver technical depth and expertise that frees CSMs to focus on strategic and executive relationships. When incidents occur, you own the technical response coordination with customers. When integrations or troubleshooting challenges arise, you work to resolve them, escalating to senior team members when needed.
Your success is measured by technical value realization within your accounts: adoption metrics, time-to-value, customer technical health scores, and your contribution to retention outcomes alongside your CSM partners. You work with enterprise accounts where the technical complexity and investment level warrant dedicated technical advisory support.
