Move-In Experience Director

The Move-In Experience Director is responsible for designing and delivering an exceptional, personalized move-in experience for every new resident and family. Serving as the central point of coordination from deposit through the resident’s first 90 days, this role orchestrates the work of Sales, Operations, Wellness, Culinary, Environmental Services, Resident Services, Resident Experience, and Accounting to ensure every transition into the community is seamless, welcoming, and reflects Experience Senior Living’s hospitality standards.

Responsibilities:

Resident and Family Experience

• Serve as the primary point of contact for residents and families following deposit through successful transition.
• Build trusting relationships through proactive communication and personalized service.
• Coordinate planning meetings, answering questions, and establishing clear expectations.
• Provide regular updates to residents, families, and internal stakeholders.

Move-in Coordination

• Develop individualized move-in plans and timelines.
• Coordinate apartment readiness, assessments, documentation, and move-in logistics.
• Train residents and families on how the apartment works, including the remote control, washing machines, and how to place work orders.
• Lead cross-functional readiness meetings and proactively resolve barriers.
• Ensure a