Resident Services (Overnight - Security)

The Experience Senior Living team is excited to announce the upcoming grand opening of The Gallery Tampa, with our first resident move-ins anticipated in October 2026!

We're beginning the search for exceptional team members who are passionate about hospitality, service, and creating an extraordinary resident experience from day one. This is a unique opportunity to play a key role in launching one of the premier luxury senior living communities in the Tampa market!

We are looking for a Resident Services Associate to join our amazing team!

Shift: Overnights, 11pm-7am - Full time and Part time available

Responsibilities:

• Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
• Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable.
• Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. 
• Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate.
• Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call.  Ensures the message is received by the intended person in