Manager - Charging Network Operations & Process Excellence

Role Overview

You will join Exponent’s Charging Network team in a central process excellence role, owning the design, standardisation, and continuous improvement of processes across deployment, operations, and service of the charging network. You will operate at the intersection of field execution, system workflows, and network performance—ensuring consistency, scalability, and reliability of operations across all India locations. The role calls for structured thinking, operational rigour, and the ability to drive alignment across cross-functional teams while continuously improving process efficiency and network uptime.

Responsibilities

Process Design and Standardisation

• Own end-to-end process design across charging network deployment, operations, and service.
• Define clear SOPs, workflows, and execution standards across sites and teams.
• Drive standardisation to reduce variability in field execution.
• Continuously refine processes based on on-ground feedback and performance data.

Operational Excellence and Performance Improvement

• Identify inefficiencies across deployment, uptime, service response, and issue resolution.
• Drive structured problem-solving to improve turnaround times and network reliability.
• Establish and track key operational metrics across the charging network.
• Lead initiatives to improve utilisation, uptime, and service quality.

Cross