Service Executive - EV Infrastructure

We are seeking a proactive and technically sound Service Executive to lead our field operations for High Voltage (HV) Bus Chargers.

You will serve as the central nervous system of our service department, managing a team of Field Technicians and Bus Charger

Operators while ensuring seamless charging operations across our network.

This is a hybrid technical-leadership role that demands:

• Real-time operational monitoring and decision-making

• Team coordination and performance management

• Hands-on technical troubleshooting when required

• Safety and compliance advocacy

Responsibilities

Operational Leadership & Team Management

• Manage and synchronize daily activities for field technicians and site operators

• Coordinate team schedules to ensure 24/7 operational coverage and SLA compliance

• Monitor team performance metrics (response time, resolution rate, customer satisfaction)

• Provide performance feedback, coaching, and professional development

Performance Monitoring & Diagnostics

• Proactively monitor charger health and performance via digital dashboards and analytics

• Identify errors, inefficiencies, and anomalies in real-time

• Direct the field team toward immediate resolution with actionable diagnostics

• Track key metrics: uptime, MTTR, SLA achievement, cost per repair

Technical Guidance & Escalation Management

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