Escalated Team Lead- Tech (Internal)

Internal Candidates Only

This opportunity is available to current Blueprint employees and should not be shared externally.

About the Role

We’re looking for an Escalated Team Lead, Tech to lead the daily performance, development, and support of an assigned customer service team. In this role, you’ll coach employees, monitor service quality and productivity, resolve operational concerns, and help the team respond to customer requests accurately and professionally.

This is a hands-on leadership role that combines people leadership with direct ticket support. You’ll partner with the Operations Lead, Senior Operations Lead, Human Resources, and other stakeholders to maintain strong performance, support employee development, and deliver an excellent experience for the client and its customers.

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