Manager Incident Response
About this role
We are looking for a Team Lead Incident Response to join our Security Operations department. You will lead the people who own our most serious cases end to end — coordinating ransomware and business email compromise investigations, doing the forensic work, and being the person on the phone when a client needs a straight answer under real pressure.
Your first responsibility is people, not just process. You’re a first-line manager distinct from a senior individual contributor, with direct accountability for the performance and development of your team — while carrying enough hands-on DFIR credibility to run the most complex case yourself, or take over one mid-flight, when the situation demands it.
What you will do
Lead, coach, and develop the Incident Response team: regular one-to-ones, feedback, and performance/development conversations aligned with Eye’s career framework
Lead by doing: manage the caseload and the people, but personally take point on the most complex or highest-profile incidents when needed
Own end-to-end incident response service quality: case intake and coordination, technical execution, client communication, and closure/reporting
Own delivery KPIs (time-
